How can I contact customer service?
You can reach Holding Box's customer service team by emailing us at customerservice@theholdingbox.com, or using the live chat feature on our website. We are available 24/7 for your convenience.
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What are the fees to use this service?
A non-refundable initial hold fee, 20% of the total order value must be made within 48 hours of receipt of your invoice. Important: The order value amount does not include taxes, shipping & delivery. No items will be purchased until the deposit has ...
Can I ask you to hold an item from any company or seller?
Absolutely! To avail of our holding service, simply submit a request with the required information, including the customer's details and item specifics, and we'll take care of the rest. Your requested items will be securely held for you.
What stores are you affiliated with?
We would like to clarify that Holding Box is not affiliated with any specific stores or retailers. Our services are designed to assist customers in holding items they want to purchase from any store, providing a convenient solution for managing ...
Can I change my shipping address after my order has been confirmed?
We have the capability to modify your shipping address, provided the hold is not currently being processed for shipment. However, please be aware that modifying an order is not guaranteed. We kindly request you to thoroughly review and verify your ...
How much will my initial payment be?
The initial payment required will be equivalent to 20% of your order total, excluding any taxes, shipping and handling fees, or delivery charges. *State taxes other than Oklahoma are customer responsibility.