We would like to emphasize that the products held by Holding Box are not owned by us; rather, they are specifically requested by each individual customer. Due to this arrangement, we maintain a strict policy of no exchanges, returns, or refunds on any items held for our customers or available on our website. All sales are final, and regrettably, we cannot accommodate requests for exchanges, returns, or refunds. Your understanding of the unique nature of this situation is greatly appreciated. Should you have any further questions or concerns, please don't hesitate to reach out to our team.